Terms and Conditions

Online Purchase

Mannolamerica offers high quality Lubricants and Cars care products to Retailer stores, Auto parts, large fleet Companies, Garages, etc. Those customers are referred to as B2B – Business to Business.  This website also serves individuals referred as B2C – Business to Customer). This Website contains trademarks and brands including Mannol.  All trademarks used in this website belong to Sudheimer Car Technik-Vertriebs GmbH based in Germany.

Terms of Sales

a) Pricing

Wholesale: B2B prices displayed on mannolamerica.com are final and are not subject to changes or arrangements with seller. These prices are offered to retailer stores, Auto parts, large fleet Companies, Garages, etc.

Retail: B2C prices displayed on mannolamerica.com are subject to change at any time and without notice. These prices do not include freight, handling fees, taxes and/ or duties.

b) Payment

Payment can be made through our secure online system mannolamerica.com and all other seller-approved ordering methods. In addition, for B2B customers, other methods including wire transfers, checks, money orders are also accepted.

c) Sales Tax

Buyer is responsible for payment of all applicable states and local taxes, or for providing a valid sales tax exemption certificate. When placing an order, Buyer shall indicate which products are tax exempt.

d) Refund

For B2B customers, refund for returns is available for store credit only. Shipping cost is not included in the store credit. Buyer’s account will be credited once notification of the return items have arrived at our Returns Center.

For B2C customers, credit/debit card refund will be initiated once notification that the items has arrived at our Returns Center is received. Typically, buyer should see his refund reflected on his account within 5-7 days from carrier drop off or pick up. Sometimes, it may take up to 2 weeks for those transactions to be reflected on the credit/debit card.

If return items are not received at our Return Center, we reserve the right to reverse the refund.

Shipping

Orders will be processed and shipped from our warehouse located at 2251 Constitution Ave Olean, NY 14760, United States. Small orders are shipped by USPS, UPS/FedEx usually ship within the same day if orders hit before 1:30 pm (excluding weekends and holidays); freight orders may take longer. To check on the expected ship time, buyer will log into his account and select “Track Orders” then click “Check Status”. UPS/FedEx can usually be tracked at all steps of the order process; freight carriers do not typically provide status updates.

Backorder/cancelation

For B2B customers, out of stock items are automatically placed in backorder. An invoice will be issued and only the available items will be shipped. The remaining items placed on backorder will be delivered once inventory has been replenished. However, if after a month (30 days) an item is still unavailable in stock, backorders will be automatically cancelled. If buyers want the product on the backorder, they will place a new order.

Returns & exchanges

Buyers have 30-days after receiving an order to return an item.  Any items returned must be in the same condition in which it was received. Items must be in the original selling condition, in unused and re-saleable condition with the original packaging.

Items under $30 are not eligible to be returned.

When received, conditions will be inspected before proceeding to refund.

For exchanges, buyers have 30 days after receiving a product to exchange it for another similar item or request a refund via the USPS/UPS. Any items returned for exchange must be in the same condition in which it was received. For exchange, bear in mind that the item must be in stock and available.